Energize!

PSE&G app puts power in my hands

Did I pay my PSE&G bill? 

This thought comes crashing into my head as I’m parked in the pickup line waiting for my kids at the elementary school.

I’ve noticed my memory isn’t what it used to be, or maybe it’s because I have too many things to remember. As a busy, working mom of two young children I have to constantly ask myself: who has practice?, is it crazy hair day?, do we even have stuff to make crazy hair?, is the PTO fundraising money due today?, are the pets up to date on their shots so we can board them soon? and now I’ve completely forgotten to pay my utility bill. 

See how my brain works? It’s running at 150 miles per hour, going in five different directions and I’m sure many of you can relate. If it’s not kids or pets, maybe it’s remembering to send that email at work or scheduling doctors’ appointments for an aging parent.   

Multi-tasking has become a way of life for many people. The stores or service providers we interact with know our expectations as customers are changing. We expect companies to offer multiple ways to do business with them that fits into our busy schedules, on our own time, in our own way – even allowing us to do business wherever we happen to be.    

As a PSE&G employee, and busy mom, I am proud to share that PSE&G is a leader in using technology to change the way we can interact with them. The utility offers multiple ways to make a payment, set up reoccurring payments, text reminders, report an outage and has secure online access to MyAccount  where we can view energy use and set up service appointments. These online “self-service” features are super convenient; I can get things done without having to call and speak with an actual person. 

Recently, PSE&G launched the customer service chat feature that allows customers to interact with a customer service representative who will personally resolve their issues or answer their questions. Look for the tab next time you’re in MyAccount. To keep wait times low, chat is available when there are reps ready and waiting to help. 

Even more exciting, PSE&G has just launched a new mobile app for customers using Apple or Android devices. This free PSE&G app allows me to manage my account on the go. Yes, even in the pickup line at school. Better yet, access is quick and secure with a fingerprint or facial ID. So I don’t even have to remember my account number or password. 

Powerful features include:

  • View and pay bills
  • Report an outage and get updates
  • Contact customer service
  • Quick and secure access

Apps are incredible tools that many of us use on a daily basis.  I encourage you to download PSE&G’s new mobile app.  The power will literally be in your hands, to free up a little more space in your head, knowing it’s only one simple click to see if you’ve paid your utility bill.  That’s one less thing to remember. 

Thanks PSE&G!


Rebecca Mazzarella, Lead Writer - PSE&G

17 comments

Leave a Reply

  • Moving to Cherry Hill NJ by end of February and was wondering as a first time PSE&G customer to be , what the process maybe. Please advise. Thank you,

    Carmen M Canales

  • Buenas noche nose si me puede aser un favor mi encargado de aser me los taxes me está pidiendo un recibo y yo no tengo ahorita me puede aser el favor de enviarme una copia a mi coreo el número de cuenta pseg es 5342935806 y mi coreo electrónico es jorgehernandez 0472@gmail.com le agradezco mucho gracias

  • Actually the new app caused a problem for me this month. Usually I pay online. I decided to use the new app about a week before payment was due. A few days later I didn’t recall seeing a confirmation number when I paid so I tried to see if my payment was pending. I didn’t see any notice that it was pending or paid so I paid again. Next day both payments went through. So I paid twice. I will stick to using the online option from now on.

  • I can’t get past the Account Validation where it will ask me for my Employee I.D. First Name and Last Name. I receive a message that “One or More of these answers do not match our records for “The Link”

  • My problem is I have that worry free contract on almost all the appliances in my house and since they cannot make house calls to fix anything do you get reimbursed for these few months that they cannot do this

  • Mailed Bill on May 14 thru the post office then mailed again May 23/2020 you have not received it from May 14/2020

  • Celiamargarita vallehernandez use cambio de dirección y no me llegó mi Bill por favor saludarme no quiero lleguen los viles antigua dirección porque yo vivo ahora mismo 243fulton st Elizabeth apt2nj07206

  • Celiamargarita vallehernandez ise cambio de dirección y no me llegó mi Bill por favor salludarme no quiero lleguen los viles antigua dirección porque yo vivo ahora mismo 243fulton st Elizabeth apt2nj07206

Follow us on Twitter

%d bloggers like this: