Hey Alexa: What team was just named Top Innovator?

The PSE&G Alexa Skill Team has been named a Top Innovator by Public Utilities Fortnightly magazine.

The Alexa Skill Team of Emmanuel Ansah, Will Barnes, Lauren Biernacki, Julie Duncan, Lisa Garcia, Sal Orsino and Jared Osorio were named a Fortnightly Foremost Innovator in the magazine’s customer service category for developing “a comprehensive and easy-to-use real-time customer service interface for those customers with Alexa.”

PSE&G is the first utility to offer customers full payment, outage and appliance service appointment capabilities through a voice channel such as Amazon Alexa.

PSE&G’s Alexa skill, which was rolled out in December 2018, allows customers to ask billing questions, make payments, report power outages for their home and schedule appliance service appointments – all by simply asking Alexa.

The recognition, as well as an interview with members of the Alexa Skill Team, appears in the “Fortnightly Top Innovators 2019” issue, published Nov. 11.

Read more of their story here.

Jim Namiotka - Lead Corporate Writer, PSEG

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