For over 120 years, PSE&G has proudly provided safe and reliable service to our customers.
And while the energy that runs through wires and pipes in our communities powers your homes and businesses, the real energy is in the people who show up for our customers every day — often in ways you may not always see. PSE&G is not just your utility company, we are your neighbor and your trusted energy provider, someone you can count on.
Our employees often live in the communities they serve. They’re parents, coaches and friends. And when emergencies happen, they’re ready to be there, respond and care for our communities. Here are just a few examples that remind us what it means to care for the communities we serve.
How did a service specialist help a customer during a medical emergency?
As part of his regular work day, James, one of our service specialists, responded to a reported gas odor in Jersey City and completed a leak investigation. At the conclusion of the investigation, he was able to confirm there was no gas leak or carbon monoxide inside the home.
While explaining the findings to the homeowner, the specialist noticed the customer began to lose his balance. The employee helped him into a chair and asked how he was feeling. The customer said he was dizzy, then developed labored breathing and quickly became unresponsive.
The specialist immediately contacted dispatch to request 9-1-1 assistance and moved the customer safely to the floor. When the customer appeared to stop breathing, the employee immediately began chest compressions, utilizing his first aid and CPR training.
After multiple compressions, the customer began breathing on his own and became responsive. Our service specialist stayed with him, continuing to monitor his condition until an ambulance arrived.
James had arrived to investigate one potential safety issue. Staying alert to what was happening during his routine work day around him allowed him to recognize an entirely different emergency and provide care and support when the customer needed help.
How did our overhead supervisor help a pregnant woman on the turnpike?
While on the New Jersey Turnpike, Adel, one of our electric overhead supervisors noticed a vehicle driving erratically, eventually making impact with the guardrail.
Adel immediately activated his truck’s strobe lights and hazards to alert other motorists, then pulled over behind the driver to call 911. The driver, who was pregnant, became sick and appeared distressed and confused.
Because the vehicle’s air conditioning wasn’t working, he accompanied her to his PSE&G truck to cool down and stayed with her until New Jersey State Police and EMTs arrived to evaluate her. His response shows how situational awareness, care and a safety-first mindset show up both on the job and in the community.
What happened when a crew heard someone calling for help?
In Newark, one of our gas crews was preparing to install new gas infrastructure when they heard someone nearby yelling for help.
The crew followed the cries for help and found a man trapped beneath a box truck that had shifted while he was attempting to change a tire.
Members of the public jumped in to provide assistance but were unable to lift the box truck off of the man.
Recognizing the danger, the crew responded quickly. One of the crew members, Chris, a PSE&G street mechanic, went back to the job site, drove the backhoe down the street and with precision, raised the rear of the truck enough for the trapped individual to be pulled out and moved to safety. Emergency medical services arrived immediately afterward.
It was an unusual situation that demanded careful judgment. The crew stayed focused on the immediate safety risk, worked together and used their skilled training and the equipment available to help prevent the situation from becoming more serious.
And after that? They returned to the job at hand, continuing the gas service installation for the community.
How did situational awareness help protect a child in Pennsauken?
Situational awareness is essential around any active work zone. For one of our gas crews in Pennsauken, paying attention to their surroundings helped protect a young child from a potentially serious fall.
Local police were on site, the traffic safety plan was implemented and work zone barriers and signage were in place.
Our crew was in the midst of installing a gas main when Thomas, one of our utility mechanics noticed a preschool aged child had entered the active work zone and was moving toward an open excavation.
As the child approached, Thomas immediately stopped the job and moved the child away from the hazard.
Once the child was safely removed from the work site, Thomas and the crew asked the child where he lived in hopes of locating his family. The young child was unsure, so Thomas along with fellow crew members Roy and Brad went door to door searching for a parent or guardian.
More than a block away, the crew found his family and safely reunited them. The incident illustrates an important part of working safely: employees not only have to remain aware of the task in front of them, but also of changing conditions around the job site.
Preparing for the work — and the unexpected
Every job is different, and no amount of training can predict every situation an employee may encounter.
What training can do is prepare employees to assess hazards, stay alert as conditions change and make safety a priority when decisions need to be made quickly.
Those skills support the work our employees perform to build, maintain, and upgrade the reliable energy our customers depend on every day — and they matter just as much when an unexpected community need arises.
It’s a reminder that safe, reliable service depends on more than equipment and infrastructure.
This is who we are
These stories are examples of our values in action — and we could not be prouder of all of our employees who embody them.
At its core, a utility may be wires, pipes and power — but it’s the people of PSE&G who bring it to life. In moments of crisis and calm alike, they are the ones who show up, who restore warmth to homes, who ensure safety in the dark and who stand shoulder to shoulder with the communities they serve. Their dedication goes beyond infrastructure — it’s about compassion, resilience and the quiet heroism that keeps New Jersey running strong. These employees were simply showing up when it mattered most — and doing so with professionalism, empathy and skill — because public service never takes a break, and safety is always part of the job.
This is what it means to be an employee of PSE&G. This is what it means to be Jersey Ready.
