Learn how you can protect yourself from becoming a victim of impostor utility scams.
“Yes, this is PSE&G calling about your bill. You are behind in payments and if you do not pay within the next hour, we will shut off your service.”
I think to myself, how can that be? I’m not behind on my bill. The caller ID says it is a local number, but not PSE&G.
“Um… I’ve paid my bill, I think.”
“Our records show you are behind on your payments and the only way to keep your electricity on is to send a payment within the hour. You can pay by using an app that transfers money.”
Red flags start to go up…
🚩 PSE&G never demands I use only one type of payment. They have a variety of payment options available, which don’t include using a third-party transfer app.
🚩I never received written notice from PSE&G about my account being past due.
“Sir, if you aren’t able to pay now, can I have your account number so I can access your account to schedule the payment?
Even more red flags…
🚩If PSE&G really were calling me, wouldn’t they know my account number?
“I’m uncomfortable giving out my account information and I’ve checked my PSE&G bill online and I’m not behind on my bill. Can I speak with your supervisor?”
Click… they hung up.
This is just one example of the countless phone calls our customers have reported receiving from people looking to steal money and take advantage of them.
Throughout the COVID-19 pandemic, scammers have increased calls, texts, emails and in-person tactics, and they continue to contact utility customers asking for immediate payment to avoid service disconnection.
Don’t become a victim.
In one of the most common scams, a caller might:
- Pretend to be from PSE&G.
- Threaten to turn off your power in an hour.
- Demand immediate payment, often by prepaid card or fund transfer app.
Suspect a scammer. If you have any doubt, do not pay over the phone or call any number given to you by the scammer.
Here’s what to do:
- Hang up.
- Call us at the phone number on your bill: 1-800-436-PSEG (7734).
- Call the police.
It is critically important we continue to raise awareness and educate customers on how they can guard against becoming victims of impostor utility scams. Scammers continue to adapt and develop increasingly sophisticated tactics to take advantage of our customers.
For more information on how you can protect yourself, and loved ones, against utility payment scams visit pseg.com/scamalert.