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Ida’s impact to natural gas service

Updated – September 6, 2021 – 3:30 p.m.

Tropical Depression Ida brought devastation throughout the state, and many PSE&G customers experienced extreme flooding conditions. These conditions can cause serious safety hazards. 

Our top priority is the safety of our customers, our crews and our communities. PSE&G continues to work closely with municipal officials, local first responders and offices of emergency management to shut off gas services where needed and restore other customers.

IMPORTANT INFORMATION:

Tropical Depression Ida Information and Resources: https://www.nj.gov/ida/

FEMA Information: https://www.fema.gov/disaster/4614

Critical steps to restoring your natural gas service if you experienced significant flood damage:

  1. Your town’s municipal inspector will visit your location and perform an inspection. Township inspectors will make rounds in some towns. If you have questions about the inspection process, please call your township’s municipal office or office of emergency management.
    • If your home or business passes inspection, the inspector should notify you. Please contact PSE&G to restore your natural gas service.
    • If your property fails inspection, you must have a qualified contractor make repairs and then be re-inspected by the municipal inspector.
MunicipalityMunicipality
Telephone Number
Municipal Website
Bloomfield973-680-4053https://www.bloomfieldtwpnj.com/
Bound Brook 732-356-0833https://boundbrook-nj.org/
Clifton973-470-5809https://www.cliftonnj.org
East Rutherford 201-933-5649https://www.eastrutherfordnj.net/
Fairfield 973-882-2730https://www.fairfieldnj.org/
Hillsborough 908-369-4313https://www.hillsborough-nj.org/media/attachments/2021/09/07/hurricane-ida—mechanical-electrical-assessment-and-repare-procedure.pdf
Lodi 973-859-7410http://www.lodi-nj.org/
Manville 908-725-9478https://www.manvillenj.org/664/Flood-Information
Middlesex732-256-7400 x247https://www.middlesexboro-nj.gov/latest-news/ida-flood-damage-and-recovery
Millburn 973-564-7055https://www.twp.millburn.nj.us/679/7675/Building-Department-Update-on-Permits-an
Passaic 973-365-5500https://www.cityofpassaic.com/
Rochelle Park 201-843-1515https://rochelleparknj.gov/wp-content/uploads/2021/09/Flooding2.pdf
Rutherford 201-460-3010https://www.rutherfordboronj.com/
Wallington 973-777-0318https://www.wallingtonnj.org/


2. If your electric panel in your home was submerged or sustained water damage in flooding and you have power, we strongly encourage you to consult an electrician. If you do not have power, please contact PSE&G. PSE&G is responsible for replacing or repairing the service wire coming from the street to the point of connection on the customers home along with the electric meter if it was damaged. If there is any damage to the electrical panel and/or the wiring inside your home, please contact an electrician as this is the homeowner’s responsibility. Once the work is complete, contact your municipality for an inspection before PSE&G can restore services.

PSE&G will not restore natural gas-fed appliances that have been exposed to flood water. 

Please keep in mind PSE&G will need clear access to your natural gas meter and gas appliances for close inspection, repair or replacement. If we cannot access the natural gas meter, we will not be able to restore your natural gas service.

  • If a gas appliance fails inspection, we will apply a violation tag and disconnect the appliance from the gas piping. Customers are responsible for having equipment repaired or replaced and re-inspected. When your inspection is complete, or repairs have been made, call PSE&G at 1-800-350-7734 to schedule an appointment for appliance connection. 

We appreciate our customers’ patience as we work to safely restore your service as quickly as possible.

Thank you for your assistance with these efforts.

Updated – September 5, 2021 – 12:45 p.m.

Tropical Depression Ida brought devastation throughout the state, and many PSE&G customers experienced extreme flooding conditions. These conditions can cause serious safety hazards. 

Our top priority is the safety of our customers, our crews and our communities. PSE&G is working closely with municipal officials, local first responders and offices of emergency management.

On Sept. 3, PSE&G began proactively  turning off gas service to customers with extensive flooding out of safety concerns due to the widespread  damage caused by extensive flooding of nearby rivers. Restoring gas service after flooding is a time-consuming, multiday process. Some customers may not have gas service for an extended period of time.

Some customers who did not experience flooding will also have their gas service turned off, out of an abundance of caution and to ensure a safe restoration process. PSE&G is prioritizing the restoration of customers who did not experience flooding. PSE&G will prioritize your restoration. Please call PSE&G at 1-800-350-7734 to schedule an appointment for gas service to be restored.

Critical steps to restoring your natural gas service if you experienced significant flood damage:

  • Your town’s municipal inspector will visit your location and perform an inspection.
    • Township inspectors will make rounds in some towns. If you have questions about the inspection process, please call your township’s municipal office or office of emergency management.
    • If your home or business passes inspection, the inspector should notify you and PSE&G that your service is ready to be inspected, repaired or replaced. It is not necessary to call PSE&G for scheduling in this situation.
    • If your property fails inspection, you must have a qualified contractor make repairs and then be re-inspected by the municipal inspector.
  • If your electric panel was affected by flooding – it must be inspected, repaired, re-inspected and turned on before gas service can be restored. 

Both of these steps must take place before PSE&G crews can turn on your natural gas service.

PSE&G will not restore natural gas-fed appliances that have been exposed to flood water. 

Please keep in mind PSE&G will need clear access to your natural gas meter and gas appliances for close inspection, repair or replacement. If we cannot access the natural gas meter, we will not be able to restore  your natural gas service.

  • If a gas appliance fails inspection, we will apply a violation tag and disconnect the appliance from the gas piping. Customers are responsible for having equipment repaired or replaced and re-inspected. When your inspection is complete, or repairs have been made, call PSE&G at 1-800-350-7734 to schedule an appointment for appliance connection. 

We appreciate our customers’ patience as we work to safely restore your service as quickly as possible.

Thank you for your assistance with these efforts.

Updated – September 4, 2021 – 2 p.m.

Tropical Depression Ida brought extreme weather with massive amounts of rain, which caused devastation throughout the state. Many PSE&G customers experienced extreme flooding conditions. These conditions can result in serious safety hazards. 

Our top priority is the safety of our customers, our crews and our communities. PSE&G has been working closely with municipal officials and local first responders to protect the safety of your community.

On Sept. 3, PSE&G proactively began turning off gas service to customers in much of Manville and parts of Bound Brook, Somerville, Hillsborough and Middlesex Borough, out of safety concerns due to the scope of damage caused by extensive flooding of nearby rivers. This is a time consuming, multiday process. Some customers may not have gas service for an extended period of time.

Some customers who did not experience flooding will also have their gas service turned off, out of an abundance of caution and to ensure a safe restoration process. For those customers who did not experience flooding. PSE&G will prioritize your restoration Please call PSE&G at 1-800-350-7734 to schedule an appointment for gas service to be restored.

Critical steps to restoring your natural gas service if you experienced flooding:

  1. Your town’s municipal inspector will visit your location and perform an inspection.
    1. To schedule your municipal inspection, please call your township’s municipal office.
    1. If your home or business passes inspection, the inspector should notify you and PSE&G that your service is ready to be restored. It is not necessary to call PSE&G for scheduling in this situation.
    1. If your property fails inspection, you must have a qualified contractor make repairs and then be re-inspected by the municipal inspector.
  2. Your electric service must pass municipal inspection and be turned on before gas service can be turned on. 

Both of these steps must take place before PSE&G crews can turn on your natural gas service. PSE&G crews work closely with municipal inspectors and will be notified by the inspector which houses have passed inspection. PSE&G will not restore natural gas to gas appliances that have been exposed to flood water. 

Please keep in mind PSE&G will need clear access to your natural gas meter and gas appliances for close inspection, repair or replacement. If we cannot access the natural gas meter, we will not be able to turn on your natural gas service.

  • If a gas appliance fails inspection, we will apply a violation tag and disconnect the appliance from the gas piping. Customers are responsible for having equipment repaired or replaced and re-inspected. When your inspection is complete or repairs have been made, call PSE&G at 1-800-350-7734 to schedule an appointment for gas service to be turned on.

We appreciate our customers’ patience as we work to safely restore your service as quickly as possible. Thank you for your assistance with these efforts.

Updated – September 3, 2021 – 5:45 p.m.

Tropical Depression Ida brought extreme weather with massive amounts of rain, which caused devastation throughout state. Many PSE&G customers are experiencing extreme flooding conditions. These conditions can cause serious safety hazards. 

Our top priority is the safety of our customers, our crews and our communities. PSE&G has been working closely with municipal officials and local first responders to protect the safety of your community.

On Sept. 3, PSE&G proactively turned off gas service to customers in Manville and parts of Bridgewater and Hillsborough in Somerset County, out of safety concerns due to the scope of damage caused by extensive flooding of nearby rivers.

There may be customers who did not experience flooding that will also have their gas service turned off. We have done this out of an abundance of caution and to ensure a safe restoration process. 

Once the water recedes, PSE&G will then have to clear out any water that may have entered the gas pipelines.  This is a time consuming, multiday process. Some customers may not have gas service for an extended period of time.

We understand many of our customers have experienced catastrophic damage caused by this storm. To support you through this extended outage we will have a “pop-up” customer information center with customer care specialists and technical experts available to answer questions tomorrow, Sept. 4, from 10 a.m. to 4 p.m. in the Walmart Manville parking lot,
100 North Main Street.

Critical steps to restoring your natural gas service:

Once the water recedes …

  1. Your town’s municipal inspector will visit your location and perform an inspection.
    • To schedule your municipal inspection, please call your township’s municipal office.
    • If your home or business passes inspection, the inspector should notify you and PSE&G that your service is ready to be restored. 
    • If your property fails inspection, you must have a qualified contractor make repairs and then be re-inspected by the municipal inspector.
  2. Your electric must pass municipal inspection and be turned on before gas service can be turned on. 

Both of these steps must take place before PSE&G crews can turn on your natural gas service. 

PSE&G crews work closely with municipal inspectors and will be notified by the inspector which houses have passed inspection.

Please keep in mind PSE&G will need clear access to your natural gas meter and gas appliances for close inspection, repair or replacement. If we cannot access the natural gas meter, we will not be able to turn on your natural gas service.

If a gas appliance fails inspection, we will apply a violation tag and disconnect the appliance from the gas piping. Customers are responsible for having equipment repaired or replaced and re-inspected. 

Call PSE&G at 1-800-350-7734 to schedule an appointment for gas service to be turned on or to inform us that a violation has been corrected.

We appreciate our customers’ patience as we work to safely restore your service as quickly as possible.

Thank you for your assistance with these efforts. For additional information about flooding and utility service, please visit: pseg.com/flood.

Update – September 3, 2021 – 1:30 P.M.

PSE&G is in the process of proactively shutting off gas service to Manville and parts of Bridgewater and Hillsborough in Somerset County out of safety concerns due to the scope of damage caused by extensive flooding of nearby rivers.

Our top priority is the safety of our customers, our crews and the communities. As a result, PSE&G has decided to shut down gas infrastructure in the impacted area for safety purposes. Water intrusion into homes and other buildings is a safety hazard that can lead to building collapse, gas ignited fires and/or explosion. Also, flooding can impact the safe operation of gas appliances. Appliances exposed to flood water need to be inspected and cleared for use or tagged for disposal.

Once the water recedes, municipal inspections will take place and gas crews must work home by home to restore gas service, which is a multi-day process. Some customers may be without gas service for a longer period of time.

As a result of Tropical Depression Ida, PSE&G Gas crews have been actively working in Somerset County since Sept. 2 and will continue working with municipal officials and fire departments on restoration until all service is fully restored.

We appreciate our customers’ patience as we work to safely restore service as quickly as possible. Important updates will be communicated to affected customers via social media and other communication tools.

A customer information center will open to answer questions tomorrow, Sept. 4, from 10 a.m. to 4 p.m. in the Walmart Manville parking lot located at 100 N. Main Street. 

Rising water can increase exposure to safety hazards involving natural gas services. Floodwaters often conceal hazards that are not immediately obvious—and some of them can be deadly. Here’s what customers need to know: pseg.com/flood.

PSE&G Editorial Team

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