Energize!

Understanding My Bill Just Got Easier

After years of being a PSE&G customer, I found myself paying much more attention to my bill this month – and I really like the new design. Not only is it bigger and easier to read, but all the information I need most is right on the front page.

I’m a busy person and I don’t have a lot of time to waste. After working in banking for 25 years, I knew I needed a change when my daughter asked to spend more time with me. That was all the motivation I needed to start my own business. I value my family time and don’t want it interrupted, so I expect professionalism and ease from the companies with whom I do business.

The new bill is making me pay much more attention to the useful tools that PSE&G offers but that I didn’t know about. Now, I plan to start using them. For instance, the outage center and text alerts about outages will be extremely helpful to me when the next storm comes.

Also, I like the fact that the snapshot of what I owe and how much energy I’m using is right on the first page. That will help me better manage my usage. It makes me more conscientious of how much energy I’m using and serves as a reminder to turn off the lights when I leave the room. I’ll be honest, I probably haven’t been to PSE&G’s website in the past 10 years. But the new bill made me want to go there and when I did, I found information that can save me money, like the tips from the Save Energy & Money tab of www.pseg.com.

Another thing that popped out to me on the new bill is the Message Center. I look forward to glancing at it monthly to find more valuable and pertinent information.

All and all, I’m glad PSE&G is thinking of new ways to make me feel more valued as a customer. Sometimes companies that have been around so long take you for granted, but I feel like PSE&G is continually working to earn my business.

Thanks PSE&G for keeping my family’s needs in mind, for making it easier for us to save money and for keeping our lights on!

Haven’t seen the new bill yet? Check it out for yourself.

To learn more about the redesigned bill, visit https://www.pseg.com/home/customer_service/bill/understanding_bill.jsp.

Katherine Altagracia - PSE&G Customer

1 comment

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  • The worst Customer service. To have an answer for wrong billing you need to spend days and hours to get someone who can actually talk to you. You get transferred from one person to another or simply after waiting for 15 minutes on a phone they just drop your call. It has been over a week and I still cannot get an answer why I was double billed for the Worry Free service in a middle of the term. My WF contract started 5 months ago. The best explanation I got: ‘Sometimes it happens…’ Really? PSEG just bill whatever they feel this month? So, frustrated.

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