How To Connect With Us During A Storm

Storm season is here, stay connected!

Be sure to stay connected with us through all storms for the latest information and to report your outage. Here’s all the ways how!

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MyAccount

My Account allows customers like you to manage most of your PSE&G concerns conveniently in one place. For storm situations, you can:

  1. Report an outage.
  2. Check the status of an outage to see the estimated time of restoration (ETR).
  3. Sign up for MyAlerts.

Register for My Account at: https://myaccount.pseg.com/idm/spe/user/Enroll.do.


MyAlerts

MyAlerts is a 24/7 notification service that allows you to report and receive updates on power outages via text message and/or email.

Once enrolled in MyAlerts, you will receive text and/or email notification of:
◘ Information when there is an outage in your area ◘ Estimated time of restoration (ETR) and updates

◘ When the outage in your area has been restored
To communicate via text message: 

  • Text “OUT” to 4PSEG (47734) to report an outage.
  • Text “STAT” to 4PSEG (47734) to check the status of your outage.

To register for MyAlerts from your cell phone, tablet, or computer:

Log into My Account from your device. Then, under the “MyAlerts Text/Email Notifications” section, add a new contact for text notification.

-OR-

From any cellphone capable of text messaging, text REG to 4PSEG (47734). (Have your account number available.)  

Learn more about how to register for MyAlerts.

Call Us at 1-800-436-PSEG (7734)

Report an outage via automated prompts OR a live representative.

Choose how you want to receive updates: Call back or text alerts (MyAlerts)

*Downed Wires? You must call this number and speak to a live representative to report downed wires or other hazardous conditions.

*You can SIGN UP for MyAlerts over the phone: Report outage FIRST ⟶ choose to receive updates via text message when given the option by the automated representative ⟶ enter phone number ⟶ follow text prompts.

  

IMG_2581 (2)Visit Our Outage Map

The outage map provides you with as much current information as we know, including the estimated time of restoration, when available.

IMG_2537Bookmark Our Mobile Friendly Website

Save our website, www.pseg.com, to your mobile device’s home screen to quickly find the information you need.

Instructions

  1. Use the internet browser to navigate to www.pseg.com.
  2. Tap the Share Button –  apple share  (Apple Products); chrome share or droid share (Androids) – located on the top or bottom of the screen.
  3. Tap the “Add to Home Screen” button.
  4. Follow prompts.