When the power is out, you want to know one thing…

When is it coming back?

When you report an outage to PSE&G, you will receive a system-generated ETR (Estimated time of restoration) based on historical outage data. These estimates typically range from two to eight hours. As more information becomes available, we may update your ETR.

Restoration times depend on many factors including the type of damage, the type of restoration needed and the order of restoration.

Order of restoration

During a widespread outage, there are certain places that must be restored first.

Places such as power plants, substations, hospitals, police and fire stations as well as water and sewage treatment facilities.

Once those high focus locations are back up and running, our crews are sent to the locations that can get the most customers back on in the shortest period of time.

*See order of restoration video below*

Backyard restoration

Ever wonder why your restoration times are longer than others? It may be because your home requires backyard restoration. Speedy restoration depends on where our utility poles are placed. In most cases they run along the street so our bucket trucks can easily reach them. In some cases the power lines and utility poles are in your backyard. When poles are in backyards, the restoration process is very labor-intensive. Our crews have to climb the poles and if we have to replace a pole we have to order special equipment. While restorations may take longer, just know that we are working hard until your power is back up and running.

Nested outages

Have you ever received notice from us that your power has been restored when your power was still out? That’s because our crews restored the whole neighborhood, but your house is experiencing what we call a nested outage. A nested outage is a more localized issue, whether it be a blown fuse or a tree hanging on your homes direct power line. We are not aware of all nested outages, which is why it is important that you respond to us saying that your power is still out.

Click here to report an outage or report it on your PSE&G app.

Order of restoration


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  • i am really pissed off . it took 3 days for you guys to come and assess tree limb damage on terrace ave, jersey city. four different guys came and assessed damage. but nothing got done. it is a single small branch that is hanging on secondary line that is taking power from 26 family. talked to crew and found out you are passing buck between city and pseg. what gives. also are you going to compensate for the food being thrown out.

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